Refund policy

Last Updated: 19-June-2026

At TrendNests, customer satisfaction is important to us. This Return & Refund Policy operates in addition to your statutory rights under applicable UK consumer laws.

Return Request Period

You have 15 days after receiving your item to request a return, replacement, or refund.

To start a return request, please contact us at:

Email: support@trendnests.co.uk

Returns sent without prior approval will not be accepted.

The return address will be provided after your return request has been reviewed and approved.

Eligibility for Returns

To be eligible for a return, the item must:

Be in the same condition as received
Be unworn and unused
Have all original tags attached (where applicable)
Be in the original packaging
Include proof of purchase or order confirmation

All returned items are inspected upon arrival before any refund, replacement, or exchange is approved.

Custom, Personalised & Made-to-Order Products

Many of our products are made to order, printed specifically for your order, or personalised.

Therefore, we do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect size selected by the customer
Incorrect colour selected by the customer
Customer preference
Accidental orders
Personalised or customised products
Orders where incorrect information was provided by the customer

Please carefully review all product details before placing an order.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item
A defective item
An incorrect item
A missing item

Please contact us immediately so we can evaluate the issue and provide an appropriate resolution.

Required Evidence

To protect both our customers and business from fraudulent claims, customers must provide:

Order number
Clear photographs of the product
Clear photographs of the packaging
Clear photographs of the shipping label
A detailed description of the issue
A continuous unboxing video

The unboxing video must clearly show:

The sealed parcel before opening
The shipping label
The complete opening process
All contents received
Any reported damage, defect, missing item, or incorrect item

Claims submitted without sufficient evidence may be delayed, require further verification, or be declined if the issue cannot be verified.

Return Authorisation

Do not return any item without first receiving written approval from TrendNests.

If your return is approved, we will provide:

Return instructions
Return address details
Any additional return requirements

Items returned without authorisation may be refused.

Return Inspection

All approved returns are inspected upon arrival.

Refunds, replacements, or exchanges may be refused if:

The returned item is not the original item supplied
The returned parcel is empty
Parts, accessories, tags, labels, or packaging are missing
The item shows signs of use, washing, wear, alteration, or damage not present when shipped
False, misleading, or fraudulent information has been provided
The returned item differs from the item originally shipped

TrendNests reserves the right to document the return opening and inspection process for verification purposes.

Non-Returnable Items

The following items are not eligible for return:

Personalised or customised products
Gift cards
Sale or clearance items
Personal care products
Perishable goods
Hazardous materials
Flammable liquids or gases
Any product specifically marked as non-returnable

If you are unsure whether your item qualifies, please contact us before placing an order.

Exchanges

We currently do not offer direct exchanges.

If an exchange is approved, we may request that the original item be returned before a replacement is issued.

Fraud Prevention

To protect our customers and business, we reserve the right to investigate suspicious claims.

Claims may be rejected where evidence suggests:

Return fraud
Item switching
Empty box returns
False delivery claims
Abuse of our refund policy

Where permitted by law, information relating to suspected fraudulent activity may be shared with payment processors, courier companies, fraud prevention services, marketplace operators, or relevant authorities.