Shipping policy

Last Updated: 19-June-2026

Thank you for shopping with TrendNests. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Shipping Locations

We currently ship exclusively within the United Kingdom.

Orders placed with delivery addresses outside the United Kingdom may be cancelled at our discretion.

2. Order Processing

Orders are typically processed within 1–7 business days after successful payment confirmation.

Processing times may be extended during:

Public holidays
Peak shopping periods
Promotional events
High order volumes
Unexpected operational disruptions

Orders are not processed on weekends or UK public holidays.

3. Delivery Times

Estimated delivery times:

United Kingdom: 3–10 Business Days

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary depending on courier performance, location, weather conditions, and other factors beyond our control.

4. Tracking Information

Where available, tracking information will be provided once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

5. Multiple Shipments

Items purchased in the same order may be shipped separately.

As a result:

Orders may arrive in multiple packages.
Different items may arrive on different dates.
Separate tracking numbers may be provided.

This does not indicate that any items are missing.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

TrendNests is not responsible for:

Failed deliveries due to incorrect addresses
Delays caused by inaccurate customer information
Additional shipping costs resulting from incorrect address details

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be resent.

7. Delivery Delays

While we aim to deliver all orders promptly, we are not responsible for delays caused by:

Courier service disruptions
Severe weather conditions
Public holidays
Transportation disruptions
Industrial action or strikes
Security inspections
Technical issues affecting carriers
Circumstances beyond our reasonable control

Delivery delays do not automatically qualify for refunds.

8. Lost, Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 14 days of delivery.

To investigate your claim, we may request:

Order number
Clear photographs of the product
Clear photographs of the packaging
Clear photographs of the shipping label
A continuous unboxing video showing:
- The sealed parcel before opening
- The shipping label
- The entire opening process
- All contents received
- The reported issue

Failure to provide sufficient evidence may delay the investigation or prevent us from verifying the claim.

9. Marked as Delivered

If tracking information confirms that an order has been delivered to the address provided at checkout, customers should first:

Check with household members
Check with neighbours
Check any designated safe places
Contact the courier directly

TrendNests reserves the right to rely on courier delivery confirmation when investigating delivery disputes.

10. Refused Deliveries

If a customer refuses delivery of an order without prior authorisation, any resulting fees, return shipping costs, or losses may be deducted from any applicable refund where permitted by law.

11. Fraud Prevention

To protect our customers and business from fraudulent claims, we reserve the right to:

Request additional documentation
Verify delivery information
Review tracking records
Review photographic evidence
Review unboxing video evidence

Claims that cannot be verified may be declined.

Where fraudulent activity is suspected, information may be shared with payment processors, courier services, fraud prevention agencies, marketplace operators, or law enforcement authorities where legally permitted.